Privacy Policy

At stitchspin, we deeply value your privacy. We are fully committed to ensuring that the personal information you share with us is treated with the utmost respect and care. This Privacy Policy outlines how we collect, use, protect, and manage your data while providing you complete control over your personal information, ensuring you can always feel safe and confident when interacting with us.

Your Privacy is Our Priority

Important: We believe in transparency and trust. That’s why we will never sell, rent, or share your personal information with third parties. Your privacy is a fundamental part of our relationship with you, and we treat it with the highest level of protection.

1. The Information We Collect

We collect personal information in various ways, especially when you interact with us on our website, make purchases, or register. The types of information we may collect include:

  • Personal & Contact Information: Your name, email address, billing and shipping addresses, order history, communication with customer support, product preferences, and other details you choose to share.

  • Transaction Information: This includes the name on your payment method, payment type, partial card number, and other necessary payment details.

  • Technical Data: Data such as your IP address, browser type, operating system, language, location, and the device you use when visiting our website.

  • Marketing Preferences: Your preferences for receiving promotional content, as well as the method you prefer to be contacted.

2. The Information You Share With Us

You may choose to share personal details with us in various ways, such as making a purchase, writing a review, or sharing content like photos, videos, or comments. This could include your name, email, shipping information, and any other personal data relevant to the services you are interacting with.

3. How We Use Your Information

We use your information to:

  • Personalize and enhance your experience with us, offering you content and services tailored to your preferences.

  • Recommend products that align with your interests and past interactions.

  • Address any questions, feedback, or concerns you may have, ensuring a smooth and efficient process for your orders.

  • Process your purchases and manage your account seamlessly.

  • Provide you with ongoing support to ensure satisfaction and a positive experience at every stage.

4. Cookies, Web Analytics, and Tracking

To improve the functionality and performance of our website, we use cookies, web logs, and Google Analytics. These tools allow us to remember your preferences, improve the user experience, and ensure our website meets your needs. You can manage your cookie settings or opt out of Google Analytics at any time through your browser settings.

5. Email & Text Notifications

With your consent, we may send you updates about new products, exclusive offers, and other news that may interest you. You’ll never receive more than four messages per month. If you prefer not to receive these notifications, you can easily unsubscribe by contacting us at [email protected].

6. Sharing Your Data

We are committed to maintaining the confidentiality of your personal information. However, we may share your data with trusted third-party providers who help us deliver our services:

  • Payment Providers: Banks, payment processors, and shipping companies.

  • Service Providers: Web hosting, advertising platforms, and other essential services.

  • Legal Requirements: We may disclose your information if required by law or to prevent fraud.

7. Protecting Your Personal Information

We take every measure to ensure your data is protected against unauthorized access, disclosure, or alteration. Your payment information is encrypted using SSL technology, and all transactions are securely processed through PayPal. While no system can guarantee complete security, we are dedicated to continuously improving our systems to provide the best protection possible.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After you close your account or stop using our services, we may keep certain data for legal, fraud prevention, or operational reasons.

9. Withdrawing Consent

You have the right to withdraw your consent for processing your personal data at any time. Please note that withdrawing consent may limit your access to certain services. To update or delete your information, please contact us at [email protected].

10. Accessing, Reviewing, and Updating Your Information

You have the right to access your personal data, correct any inaccuracies, and request the deletion of your information. To make any updates or request changes, please email us at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. Any updates will be posted on this page and, where appropriate, communicated to you via email. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

By using stitchspin, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, don’t hesitate to reach out to us at [email protected]. We are committed to ensuring your experience with us is safe, secure, and enjoyable.